Customer Service EMEA

TFL is a globally operating company offering specialty chemicals for the leather industry. It is the only company of its size exclusively focused on solutions for leather manufacturing.

TFL’s business activities consist of the development, production and marketing of specialty chemicals such as tanning agents and dyestuffs, with which our customers, the tanneries, create leather. In addition, we support our customers and their business partners with tailor-made solutions for the whole leather manufacturing process – from beamhouse through to finishing.

Position purpose:

The Customer Service EMEA is responsible for providing frontline support to customers by processing customer orders, resolving complaints, and ensuring a positive customer experience. The role includes managing both in-person and remote communications, maintaining accurate records, and supporting overall service operations. This function plays an important role in enhancing customer satisfaction.

Primary Responsibilities and Accountabilities:

• Serve as the first point of contact for customers
• Respond to customer inquiries, requests, and complaints in a timely and professional manner
• Provide accurate information about products, services, policies, and procedures
• Handle and resolve customer issues or escalate complex cases to appropriate departments
• Maintain Order to Cash process
  • receive and book sales orders in SAP,
  • create deliveries and shipments,
  • ensure export documentation correctness,
  • invoice handling incl. soliciting payments
• Maintain master data such as sales conditions and customer information in SAP
• Communication with customers including price offers and declarations
• Handle customer claims in quality system (open – verify – manage actions – communicate – closure)
• Support TFL Spain activities

Education/Qualifications:

• Bachelor’s degree in foreign trade or equivalent professional experience
• Fluent English and Arabic (written and spoken), German and French are a plus
• Good communication skills with proven track record of various customer contacts
• Proactive personality with the ability to work in a global team set-up
• Excellent organizational skills, accuracy, and attention to detail
• Experienced user in MS Office Applications and all relevant order-to-cash SAP transactions

We are looking forward to hearing from you.

Please note that we do not accept applications from recruiting agencies.